FAQs

CIFF46 members at the Streams Passholder, Hybrid Passholder, and VIP Passholder levels do not need to purchase or reserve tickets to CIFF46 Streams films and shorts programs and will receive an emailed invitation to activate their CIFF Streams passholder account in one of two of emails: 1) a Streaming Access Notification email or 2) an Order Confirmation with Streaming Access.

• Streaming Access Notification Email: Passholder members who place their passholder membership order (for a Streams, Hybrid, or VIP Passholder level) before 11:00 AM ET on April 9, 2022 will receive a Membership Order Confirmation email within minutes of purchase that does not contain streaming access. Instead they will receive a separate Streaming Access Notification email at approximately 11:00 AM ET on April 9, 2022 with a “CIFF STREAMS LOGIN” link to activate their passholder account on the CIFF Streams platform. The “CIFF STREAMS LOGIN” link will take them directly to the passholder activation page on the CIFF Streams platform where they will create a password for their account via a web browser on their smartphone, tablet, or computer. Once they have created a password, they will automatically be logged into their passholder account on the CIFF Streams platform.

• Membership Order Confirmation (with Streaming Access): CIFF Members at the Streams, Hybrid, or VIP Passhodler level who place their membership order AFTER 11:00 AM ET on April 9, 2022 will receive a Membership Order Confirmation email within minutes of purchase that contains a “CIFF STREAMS LOGIN” link to activate their passholder account on the CIFF Streams platform. The “CIFF STREAMS LOGIN” link will take them directly to the passholder activation page on the CIFF Streams platform where they will create a password for their account via a web browser on their smartphone, tablet, or computer.

All passholders can begin streaming via a web browser on a smartphone, tablet, or computer on April 10, 2022 at 11:00 AM ET. If passholders would like to stream CIFF46 Streams films and shorts programs via the CIFF Streams app for Roku or Apple TV devices, they will first need to activate their Streams passhodler account via a web browser before logging into their CIFF Streams passholder account on the app (Roku) or pairing the app to their CIFF Streams passholder account (Apple TV) .

Please Note: Your member login for the CIFF website is different than your passholder login for the CIFF Streams platform. While you may have chosen the same email and password for both accounts, logging into your membership account on the CIFF website does not log you into your passholder account on the CIFF Streams platform or vice versa. Furthermore, resetting your password on the CIFF website will not reset your password for the CIFF Streams platform and vice versa. The login credentials for each account are not connected.

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