FAQs

Whether you are a current or lapsed CIFF member, you must log in to your CIFF membership account on clevelandfilm.org in order to renew your membership. If you need instructions for how to log into your membership account, visit here.

1. Once logged into your membership account:

• If your membership has already expired you will see a pop-up that states: “Your membership has expired. Would you like to renew now?”. Click “OK” and you’ll be redirected to the CIFF membership page.
• If your membership has not expired yet, log in and go to the CIFF membership page (Under Store > Membership & Passes from the navigation at the top of the web page.)

2. Review the benefits of the different membership levels and click RENEW under the desired membership level.

3. A box will appear with your member contact information. You can edit this information at this time, or if it is correct, then click Add to Cart.

• Please note: Member account access and streaming access are associated with the member’s email address on file. All members are uniquely identified in the CIFF system by the email address associated with their membership account and will use their email address to log into their membership account on the CIFF website to gain access to members-only features of the website and members-only discounts on festival tickets, special event tickets, voucher packs, and merchandise. Streaming access credentials for tickets and passes will be sent to the member’s email address on file.

4. A pop-up box will appear to confirm you have added items to your cart. You can also access your cart through the shopping cart icon at the top right of the web page.

5. If you are done adding items to your cart, click GO TO CART on the pop-up box or click the shopping cart icon at the top right of the web page.

6. Review the order information to make sure it is correct, and then click CHECKOUT NOW.

7. Enter your billing information and shipping information and click CONTINUE.

8. Enter your payment information and hit PLACE ORDER.

[Permalink]