FAQs

Here is a map of the CIFF46 stations at Playhouse Square and their hours of operation.

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Beverages and concessions provided by Driftwood Catering will be for sale (credit only, no cash sales) throughout the Playhouse Square complex during CIFF46 @ PSQ (March 30-April 9, 2022).

Passholders can hang out in-between screenings at the CIFF Passholder Lounge located in Playhouse Square's RJF President's Club, located on the second floor of the Playhouse Square complex. Snacks and beverages provided by Driftwood Catering, will be available for purchase in the CIFF Passholder Lounge. Please note: Unlike the CIFF Hospitality Headquarters of the past, complimentary food and beverages will not be provided. Click here for CIFF46 Passholders Lounge hours of operation.

For a list of available dinning options in and around Playhouse Square as well as some of our offical hospitality sponsors, visit the Food & Entertainment section of our Plan Your Day guide.

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Here is a map of the CIFF46 stations at Playhouse Square and their hours of operation.

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For driving directions to Playhouse Square (home of CIFF46 in-person Film Festival) and a map of the surronding area with public parking information, visit here.

For public transportation information pertaining to Playhouse Square (home of CIFF46 in-person Film Festival), visit here.

For bike-friendly directions to Playhouse Square (home of CIFF46 in-person Film Festival) and listing of nearby bike rack locations, visit here.

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CIFF46 will be taking place entirely within the Playhouse Square complex. There is not one, dedicated parking option for CIFF46 attendees, nor are we able to offer free or discounted parking to CIFF46 attendees. All parking options are independently operated and are therefore subject to the different rates, hours of operation, availability, and restrictions of each parking location. For dirving directions and more information on parking at or near Playhouse Square, visit our Plan Your Day guide.

For a schedule of all Playhouse Square events taking place at the complex during CIFF46 (March 30-April 9, 2022), visit here.

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Doors open at 10:30 AM ET on weekdays and at 8:30 AM ET on Saturdays and Sunday during CIFF46 @ PSQ (March 30-April 9, 2022).

For most screenings, passholders will be admitted into theatres 30 minutes before the scheduled start time of the screening. However, early arrival does not guarantee admission. Passholder seating is available on a first-come, first-served basis. Passholders will line up in the lobby of the theatre, and their pass will be scanned for admittance to the screening.

For most screenings, ticket holders will be admitted into theatres 15 minutes before the scheduled start time of the screening. Late arrival may result in not being admitted. General admission seating for ticket holders is available on a first-come, first-served basis.Ticket holders will line up in the lobby of the theatre, and their ticket will be scanned for admittance to the screening.

Seat saving is not permitted and Festival personnel may refuse to permit late seating.

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CIFF46 SEATING POLICY AT PLAYHOUSE SQUARE

• For most screenings, passholders will be admitted into theatres 30 minutes before the scheduled start time of the screening. However, early arrival does not guarantee admission.

• For most screenings, ticket holders will be admitted into theatres 15 minutes before the scheduled start time of the screening. Late arrival may result in not being admitted.

• General admission seating for ticket holders is available on a first-come, first-served basis. Ticket holders will line up in the lobby of the theatre, and their ticket will be scanned for admittance to the screening.

• Passholder seating is also available on a first-come, first-served basis. Passholders will line up in the lobby of the theatre, and their pass will be scanned for admittance to the screening.

• Seat saving is not permitted.

• Festival personnel may refuse to permit late seating.

• All patrons must leave the theatre following each screening and take any personal belongings.

*Seating policies are enforced at all CIFF theatres, although the number of available seats for ticket holders and passholders will vary based on the theatre.

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Patrons attending in-person screenings for feature and short films during CIFF46@PSQ (March 31-April 9, 2022) will be handed a paper ballot upon entering the theatre for the screening they are attending. After the screening, attendees can select one of four options to rate the feature or short films: Excellent, Good, Fair, or Poor. Attendees cast their vote by ripping the paper ballot in the area corresponding to one of the four ratings and turning in their paper ballot to volunteers as they leave the theatre.Please Note: Voting will be closed for the online portion of the Festival, CIFF46 Streams (April 10-17, 2022).

Vist the Awards and Competitions page for a list of CIFF46 awards and competitions determined by audience vote.

Please note: CIFF46 ballots will also act as a re-admit to the theatre, so please have it with you if leave the theatre after your ticket or pass has been scanned, so that you can be re-admitted when you return to the theatre.

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Yes! The CIFF46 College Program, offers current College and University students with a valid Student ID, 1 free ticket per screening to matinee in-person screenings (weekdays during CIFF46@ PSQ from 12 Noon-4:00 PM) and late night in-person screenings (Thursdays, Fridays, and first Saturday of CIFF46 @ PSQ after 10:00 PM.)

Free tickets will be available one hour before screening start times and distributed on a first-come, first-served basis while supplies last at the CIFF Box Office located at Playhouse Square's Ticket Office in the outer lobby of the KeyBank State Theatre.

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Only a portion of the in-person tickets to a CIFF46 @ PSQ (March 31-April 9, 2022) in-person screening are sold in advance so we can save room for our passholders who do not have to indicate in advance which screenings they will be attending. As a result, even for crowded screenings, we can often accommodate additional patrons just before show time.

Once all regular tickets to an in-person screening have sold, a film goes on Stand By. For screenings on Stand By, numbered Stand By tickets are sold beginning one hour before show time (be aware that a line sometimes forms earlier than this) at the Stand By Boothlocated outside of the Outcault Theatre at Playhouse Square.

Just before show time, if seats are available after passholders and ticket holders have been admitted, Stand By ticket holders are admitted, in numerical order, on a space-available basis until the theater is full.

On the rare occasion that a screening reaches capacity, a film will then be SOLD OUT. Those who are not admitted receive a replacement voucher or cash refund. Cash or vouchers only; no checks or credit cards accepted at Stand By.

Hint: buy your tickets early or, better yet, become a passholder-level member to avoid Stand By and Sell Outs!

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No, but Playhouse Square does. Items found in the Playhouse Square complex will be turned over to Playhouse Square's Central Security, located backstage of the KeyBank State Theatre.

Locate a Playhouse Square House Manager (they will have a name tag identifying them as such) and they will contact Playhouse Square’s Central Security. You can also call Central Security at 216.640.8777 with inquiries regarding misplaced items.

CIFF and Playhouse Square are not responsible for damaged, lost, stolen, or unclaimed items.

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Yes. The Film Festival does not tolerate illegal activity of any kind on any CIFF premises, including but not limited to:

• The possession and use of illegal and illicit substances

• Underage consumption of alcohol

• Harassment and/or assault as outlined in the CIFF Code of Conduct

• The possession or use of firearms, explosives, and weapons of any kind (including, but not limited to: guns, pocket knives, pepper spray/mace, fireworks, tasers, etc.)

• The use of cigarettes, e-cigs, or vaping devices

Failure to comply will result in immediate removal by security and notification of law enforcement.

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