FAQs

Non-member Passholders: Streaming access for non-member passholders (Sponsors and Guests) is delivered by an "On Demand Invite" email with a "Join" link to activate their CIFF Streams passholder account. Clicking the "Join" link will take them directly to the passholder activation page on the CIFF Streams platform where they will create a password for their account via a web browser on their smartphone, tablet, or computer. Once they have created a password, they will automatically be logged into their passholder account on the CIFF Streams platform.

Member Passholders (Streams Passholder, Hybrid Passholder, VIP Passholder): Streaming access to all CIFF46 Streams films and shorts programs is delivered to certain passholders members by email in one of two of emails: 1) a Streaming Access Notification email or 2) an Order Confirmation with Streaming Access.

• Streaming Access Notification Email: CIFF Members at the Streams, Hybrid, or VIP Passhodler levels, who place their Membership Order BEFORE 11:00 AM ET on April 9, 2022 will receive a Membership Order Confirmation email within minutes of purchase that does not contain streaming access. Instead they will receive a separate Streaming Access Notification email at approximately 11:00 AM ET on April 9, 2022 with a “CIFF STREAMS LOGIN” link to activate their passholder account on the CIFF Streams platform. The “CIFF STREAMS LOGIN” link will take them directly to the passholder activation page on the CIFF Streams platform where they will create a password for their account via a web browser on their smartphone, tablet, or computer. Once they have created a password, they will automatically be logged into their passholder account on the CIFF Streams platform on that web browser.

• Membership Order Confirmation (with Streaming Access): CIFF Members at the Streams, Hybrid, or VIP Passhodler level who place their Membership Order AFTER 11:00 AM ET on April 9, 2022 will receive a Membership Order Confirmation email within minutes of purchase that contains a “CIFF STREAMS LOGIN” link to activate their passholder account on the CIFF Streams platform. The “CIFF STREAMS LOGIN” link will take them directly to the passholder activation page on the CIFF Streams platform where they will create a password for their account via a web browser on their smartphone, tablet, or computer.

All passholders can begin streaming on April 10, 2022 at 11:00 AM ET. If passholders would like to stream CIFF46 Streams films and shorts programs via the CIFF Streams app for Roku or Apple TV devices, they will first need to activate their CIFF Streams platform passhodler account via a web browser on their smartphone, tablet, or computer before logging into their CIFF Streams passholder account on the app (Roku) or pairing the app to their CIFF Streams passholder account (Apple TV) .

Passholder Members Please Note: Your member login for the CIFF website is different than your passholder login for the CIFF Streams platform. While you may have chosen the same email and password for both accounts, logging into your membership account on the CIFF website does not log you into your passholder account on the CIFF Streams platform or vice versa. Furthermore, resetting your password on the CIFF website will not reset your password for the CIFF Streams platform and vice versa. The login credentials for each account are not connected.

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