FAQs

Before you can log into your passholder account on the CIFF Streams platform or the CIFF Streams app, follow the instructions to activate your passholder account for the CIFF Streams platform via a web browser on your smartphone, tablet or computer. Then you can search for, download, and pair your CIFF Streams passholder account to the CIFF Streams app for the Apple TV device.

If you have the CIFF Streams app already downloaded on your Apple TV device:

• Turn on your TV and open the Apple TV interface.
• Click on the "Menu" button on your Apple TV remote and scroll down to the list of your installed apps. Here you should see the "CIFF Streams" app if you have previously downloaded the app and have not since uninstalled it.
• Using your Apple TV remote, select the CIFF Streams app to open it. You will be redirected to the login page for the CIFF Streams app.
• You will see two options: Ticket Holders and Passholders. Under the Passholder Login section, click on "Link this Device."
• You will be redirected a screen with instructions listed to pair your CIFF45 Streams passholder device to the CIFF Streams app.
• Follow the instructions by typing in the URL: stream.clevelandfilm.org/pair in a web browser on a secondary device (smartphone, tablet, or computer).
• Once on stream.clevelandfilm.org/pair, you we be redirected to the passholder login screen for the CIFF Streams platform.
• Enter the email address and password associated with your CIFF Streams platform account. Passholder Members Note: this is not necessarily the same password as your membership login on the CIFF website. Enter the password you chose when activating your passholder account for the CIFF Streams platform and click "Login".
• The web page will refresh and you will see 'Pairing Instructions" listed. Follow the instructions to enter the unique Pairing Code displayed on your TV screen into the empty field on the CIFF Streams platform web page and click 'Submit'.
• The CIFF Streams platform web page will refresh and display the following message: "You have successfully paired your account to your TV app."
• Your Apple TV screen will also refresh to display the main page of the CIFF Streams app which you are now logged into on your Apple TV device.

If you have not downloaded the CIFF Streams app before or you have uninstalled the app on your Apple TV, follow the steps below to download the CIFF Streams app:

• Turn on your TV and open the Apple TV interface.
• Click on 'Menu' on the Apple TV remote to open the Apple TV main menu and scroll down to the App Store app. Open the App Store and search for the CIFF Streams app. Do not use the main search on the Apple TV menu.
• Once you have located the CIFF Streams app, select it and then download it by clicking "Get" or the iCloud download icon (cloud with an arrow pointing downward.)
• Once the download is complete, open the CIFF Streams app.
• Using your Apple TV remote, select the CIFF Streams app to open it. You will be redirected to the login page for the CIFF Streams app.
• You will see two options: Ticket Holders and Passholders. Under the Passholders section, click on "Link this Device."
• You will be redirected a screen with instructions listed to pair your CIFF45 Streams passholder device to the CIFF Streams app.
• Follow the instructions by typing in the URL: stream.clevelandfilm.org/pair in a web browser on a secondary device (smartphone, tablet, or computer).
• Once on stream.clevelandfilm.org/pair, you we be redirected to the passholder login screen for the CIFF Streams platform.
• Enter the email address and password associated with your CIFF Streams platform account. Passholder Members Note: this is not necessarily the same password as your membership login on the CIFF website. Enter the password you chose when activating your passholder account for the CIFF Streams platform and click "Login".
• The web page will refresh and you will see 'Pairing Instructions" listed. Follow the instructions to enter the unique Pairing Code displayed on your TV screen into the empty field on the CIFF Streams platform web page and click 'Submit'.
• The CIFF Streams platform web page will refresh and display the following message: "You have successfully paired your account to your TV app."
• Your Apple TV screen will also refresh to display the main page of the CIFF Streams app which you are now logged into on your Apple TV device.

Please note: The Apple TV device is a different from the Apple TV App. The CIFF Streams app is only available on Apple TV devices and not on the Apple TV app itself.

Click here for guidelines and restrictions for CIFF46 Streams films.

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