FAQs

Streaming access for tickets that have been purchased to online screenings of CIFF46 Streams films and shorts programs is delivered to ticket holders by email in one of two types of emails depending on when you placed your Ticket Order(s): 1) a Streaming Access Notification email or 2) a Ticket Order Confirmation with Streaming Access:

• Streaming Access Notification Email: Ticket holders who place their orders BEFORE 11:00 AM ET on April 9, 2022 will receive a Ticket Order Confirmation email(s) within minutes of purchase that does not contain their streaming access. They will receive a separate Streaming Access Notification email at approximately 11:00 AM ET on April 9, 2022 with a “WATCH ONLINE” streaming access link and a streaming access code for every film or shorts program they have purchased a ticket for up until that point. The “WATCH ONLINE” link will take them directly to the film or shorts program’s page on the CIFF Streams platform. Ticket holders can also stream CIFF46 films and shorts programs they have purchased tickets to on the CIFF Streams app for Roku or Apple TV devices by entering each streaming access code in the "Ticket Holders" field on the CIFF Streams platform.

• Ticket Order Confirmation (with Streaming Access): Ticket holders who place their ticket order(s) AFTER 11:00 AM ET on April 9, 2022 will receive a Ticket Order Confirmation email(s) within minutes of purchase that contains a “WATCH ONLINE” streaming access link and a streaming access code for every ticket in their order.Ticket holders can also stream CIFF46 films and shorts programs they have purchased tickets to on the CIFF Streams app for Roku or Apple TV devices by entering each streaming access code in the "Ticket Holders" field on the CIFF Streams platform.

Please Note: CIFF46 streaming tickets can only be redeemed once and ticket holders have a Redemption Window of 48 hours (or until 11:59 PM ET on April 17, 2022 when CIFF46 Streams ends) from the time they redeem a ticket to a film or shorts program (by clicking “Play” on the film or shorts program), to stream the film or shorts program. Do not click "Play" until you are ready to stream the film or shorts program in full. While CIFF46 Streams films and shorts programs can be temporarily rewound or paused during the 48-hour redemption window, the player must remain open and the stream must remain paused in order to resume streaming. Trying to resume streaming after the player has been closed, after the film or shorts program has been stopped, or after you have moved to another device or another location, will result in being unable to finish streaming the film or shorts program because it can only be redeemed once.

Click here for guidelines and restrictions for CIFF46 Streams films.

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