FAQs

Connect and set-up a Roku or Apple TV device to your TV. Search, download, and open the CIFF Streams app for those devices. Passholders, before you can log into your passholder account on the CIFF Streams app, you much first activate your passholder account for the CIFF Streams platform.

Roku TV/Device:

• Turn on your TV and open the Roku interface.
• From the Roku home page, use your Roku remote to scroll down to 'Search' and click 'Ok' on the Roku remote to open the 'Search'
• From Search, scroll to the right to open the Search Keyboard. Using your Roku remote, scroll around the Search Keyboard and select "C-I-F-F".
• The CIFF Streams app will appear in the search results. Use the "OK" on your remote to select the CIFF Streams app
• Then click on "Add this Channel" to download the CIFF Streams app. You will see a pop-up stating: "Adding Channel" and then another pop-up, "Channel Added", confirming you have successfully downloaded the CIFF Streams app. Click "Ok" to confirm that download.
• The page will refresh with options for the CIFF Streams app, select "Go to Channel" to open the CIFF Streams app.
• You will be redirected to the login page for the CIFF Streams app. You will see two options: Ticket Holders and Pass Holders.

• Ticket holders:
• In the blank field under the Ticket Holder section, enter the corresponding streaming access code for the film or shorts program you want to stream that you received in either your Streaming Access Notification Email or in your Ticket Order Confirmation.
• You will be redirected to the film or shorts program's landing page on the CIFF Streams platform where you can click "Play" to begin streaming the film or shorts program.

• Passholders:
  • Under the Passhodler Login section, click on "Login with Pass".
  • You will be redirected to a page with a keyboard that instructs: "Please enter your email address to continue". Use your Roku remote to navigate the keyboard and type out the email address for your CIFF Streams passholder account. When finished typing, click 'Continue'.
  • You will be redirected to another page with a keyboard that instructs: "Please enter your password to continue." Use your Roku remote to navigate the keyboard and type out the password for your CIFF Streams passholder account. When finished typing, click 'Submit Login'.
  • You will be redirected to the home page of the CIFF Streams app. You have now successfully logged into the CIFF Streams app with your CIFF Streams passholder account.
  • Search for and select the film or shorts program you want to stream and click "Play" to begin streaming the film or shorts program.

• Please note: If you already have the CIFF Streams app for CIFF46 Streams, you should not have to download or pair the channel. If you are a ticket holder, simply enter the voucher code to begin streaming film or shorts program you have a ticket for. If you are a CIFF46 passholder with streaming access, you should automatically be logged into the CIFF Streams platform when you open the CIFF Streams app.

Apple TV Device:

• From your TV with an Apple TV device connected, open the Apple TV interface.
• Click on 'Menu' on the Apple TV remote to open the Apple TV main menu and scroll down to the App Store app.
• Open the App Store and search for the CIFF Streams app. Do not use the main search on the Apple TV menu.
• Once you have located the CIFF Streams app, select it and then download it by clicking "Get" or the iCloud download icon (cloud with an arrow pointing downward.)
• Once the download is complete, open the CIFF Streams app.
• Using your Apple TV remote, select the CIFF Streams app to open it. You will be redirected to the login page for the CIFF Streams app.
• You will see two options: Ticket Holders and Passholders.

• Ticket holders:
• In the blank field under "Ticket Holders," enter the corresponding streaming access code for the film you want to stream that you received in either your Streaming Access Notification Email or in your Ticket Order Confirmation.
• Click the "Submit" button below the field where you entered the code.
• Click the "Play" button to begin streaming the film or shorts program.
• You will repeat this process for every film that you have purchased a ticket for.

• Passholders:
• Under the Passholders section, click on "Link this Device."
• You will be redirected a screen with instructions listed to pair your CIFF45 Streams passholder device to the CIFF Streams app.
• Follow the instructions by typing in the URL: stream.clevelandfilm.org/pair in a web browser on a secondary device (smartphone, tablet, or computer).
• Once on stream.clevelandfilm.org/pair, you we be redirected to the passholder login screen for the CIFF Streams platform.
• Enter the email address and password associated with your CIFF Streams platform account. Passholder Members Note: this is not necessarily the same password as your membership login on the CIFF website. Enter the password you chose when activating your passholder account for the CIFF Streams platform and click "Login".
• The web page will refresh and you will see 'Pairing Instructions" listed. Follow the instructions to enter the unique Pairing Code displayed on your TV screen into the empty field on the CIFF Streams platform web page and click 'Submit'.
• The CIFF Streams platform web page will refresh and display the following message: "You have successfully paired your account to your TV app."
• Your Apple TV screen will also refresh to display the main page of the CIFF Streams app which you are now logged into on your Apple TV device.
• Search and select the film or shorts program you want to stream and click "Play" to begin streaming the film or shorts program.

Please note: The Apple TV device is a different from the Apple TV App. The CIFF Streams app is only available on Apple TV devices and not on the Apple TV app itself.

Click here for guidelines and restrictions for CIFF46 Streams films.

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