FAQs

There may be a few reason why you are having trouble logging into your CIFF Streams passholder account.

1) Passhodler streaming access may not be includeded in your lvel of membership. Ticket Buyer and Festival Passhodler members will use unique "Watch Online" streaming access link(s) and code(s) to access and stream the films or shorts programs they have purchased ticket(s) for on the CIFF Streams platform.

• Only passholders members at the Streams Passholder, Hybrid Passholder, and VIP Passholder levels will be creating a CIFF46 Streams passholder account on the CIFF Streams platform.

2) You are a member at the Streams Passhodler, Hybrid Passhodler, or VIP Passholder level but you have yet to activate your CIFF Streams passholder account for CIFF46 Streams.

3) You are trying to log into your CIFF Streams passholder account on the CIFF Website.

• While on both the CIFF website and the CIFF Streams platform, the default login username is the email address associated your CIFF membership, the password may or may not be different for each website account depending on the password you chose when activating your CIFF Streams passholder account.
• Logging into the CIFF website does not log you into the CIFF Streams platform or vice versa, they are two different websites and two different accounts. Requesting a password reset for your membership account on the CIFF website will not result in a password reset request for the CIFF Streams platform and vice versa. Similarly, changing your password for your membership account on CIFF website will not change it on the CIFF Streams platform and vice versa.
• Once Streams Passholder, Hybrid Passholder, and VIP Passhodler members have activated their passholder account on the CIFF Streams platform, passholders should log into their CIFF Streams passholder account HERE. When logging into the CIFF Streams platform, make sure the email address is in all lower-case letters. If you need to reset your password for the CIFF Streams platform you can do so by clicking on "Forgot?" under the Passholder Login section on the login page of the CIFF Streams platform.

Click here for guidelines and restrictions for CIFF46 Streams films.

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