FAQs

For CIFF46, there are tickets available to in-person screenings during CIFF46 @ PSQ (March 30-April 9, 2022) and online screenings during CIFF46 Streams (April 10-17, 2022).

1. From FILM FESTIVAL in the main navigation bar:

• Click on "Schedule" under "Films" and you will see a list of all available CIFF46 films and shorts programs.
• Make sure the "CIFF Streams Only" schedule fliter is unchecked.
• Scroll through the list of films and shorts programs, and select the in-person screening date and time of the screening you would like to attend and enter the quantity of tickets you'd like to purchase to that screening, and click ADD TO CART next to the films and shorts programs you want to purchase tickets for. Please note: You can only purchase 1 ticket per film or shorts program per order.
• A pop-up box will appear in the top right of the screen letting you know your tickets have been added to the cart.
• Once you are finished adding tickets to your cart, select GO TO CART on the pop-up box or click on the shopping cart icon at the top right of the page.
• Review the order information to make sure it is correct, then click CHECKOUT NOW.
• Enter your billing information and click CONTINUE.
• Enter your payment information and hit PLACE ORDER.
• You will receive an emailed order confirmation within minutes of purchase.
• If you place your ticket order(s) BEFORE 11:00 AM ET on April 6, 2021, your emailed ticket order confirmation(s) will not include your streaming access. You will be emailed a Streaming Access Notification with "Watch Online" links and codes for all purchased tickets to all regular CIFF45 Streams films and shorts programs at approximately 11:00 AM ET on April 6, 2021 (48 hours before the start of the first full day of CIFF45 Streams on April 8, 2021 at 11:00 AM ET).
• If you place your ticket order(s) AFTER 11:00 AM ET on April 6, 2021, your emailed ticket order confirmation(s) will include streaming access "Watch Online" links and codes for all purchased tickets to all regular CIFF45 Streams films and shorts programs.
• Do not click "Play" on the films and shorts programs you will be streaming until you are ready to view them in full. Once you click "Play" on the films you will have 48 hours to watch them in full before your streaming access expires.

2. From STORE in the main navigation bar:

• Click on TICKETS & VIRTUAL VOUCHERS from the sub-navigation.
• Then click on CIFF45 STREAMS TICKETS button from the TICKETS & VIRTUAL VOUCHERS landing page.
• You will see a list of all available CIFF45 Streams films and shorts programs.
• Scroll through the list of films and shorts programs and click ADD TO CART next to the films and shorts programs you want to purchase tickets for. Please note: You can only purchase 1 ticket per film or shorts program per order.
• A pop-up box will appear in the top right of the screen letting you know your tickets have been added to the cart.
• Once you are finished adding tickets to your cart, select GO TO CART on the pop-up box or click on the shopping cart icon at the top right of the page.
• Review the order information to make sure it is correct, then click CHECKOUT NOW.
• Enter your billing information and click CONTINUE.
• Enter your payment information and hit PLACE ORDER.
• You will receive an emailed order confirmation within minutes of purchase.
• If you place your ticket order(s) BEFORE 11:00 AM ET on April 6, 2021, your emailed ticket order confirmation(s) will not include your streaming access. You will be emailed a Streaming Access Notification with "Watch Online" links and codes for all purchased tickets to all regular CIFF45 Streams films and shorts programs at approximately 11:00 AM ET on April 6, 2021 (48 hours before the start of the first full day of CIFF45 Streams on April 8, 2021 at 11:00 AM ET).
• If you place your ticket order(s) AFTER 11:00 AM ET on April 6, 2021, your emailed ticket order confirmation(s) will include streaming access "Watch Online" links and codes for all purchased tickets to all regular CIFF45 Streams films and shorts programs.
• Do not click "Play" on the films and shorts programs you will be streaming until you are ready to view them in full. Once you click "Play" on the films you will have 48 hours to watch them in full before your streaming access expires.

3. Via a film's description page:

• Click on FILM FESTIVAL from the main navigation.
• From the sub-navigation select 2021 Festival > Films > Schedule
• You will be redirected to a listing of all available CIFF45 Streams features and short films.
• Click on a specific film to view a description of the film and more information about the film.
• If the film is a feature-length film, Click ADD TO CART.
• If the film is a short film, click on the list of Shorts Programs on the right that the film is included in. Once you've found the Shorts Program you'd like to purchase, click ADD TO CART.
• Please note: You can only purchase 1 ticket per film or shorts program per order
• A pop-up box will appear in the top right of the screen letting you know your ticket(s) have been added to the cart.
• If you are finished adding tickets to your cart, select GO TO CART on the pop-up box or click on the shopping cart icon at the top right of the page.
• Review the order information to make sure it is correct, then click CHECKOUT NOW. Please note: You can only purchase 1 ticket per film per order.
• Enter your billing information and click CONTINUE.
• Enter your payment information and hit PLACE ORDER.
• You will receive an emailed order confirmation within minutes of purchase.
• If you place your ticket order(s) BEFORE 11:00 AM ET on April 6, 2021, your emailed ticket order confirmation(s) will not include your streaming access. You will be emailed a Streaming Access Notification with "Watch Online" links and codes for all purchased tickets to all regular CIFF45 Streams films and shorts programs at approximately 11:00 AM ET on April 6, 2021 (48 hours before the start of the first full day of CIFF45 Streams on April 8, 2021 at 11:00 AM ET).
• If you place your ticket order(s) AFTER 11:00 AM ET on April 6, 2021, your emailed ticket order confirmation(s) will include streaming access "Watch Online" links and codes for all purchased tickets to all regular CIFF45 Streams films and shorts programs.
• Do not click "Play" on the films and shorts programs you will be streaming until you are ready to view them in full. Once you click "Play" on the films you will have 48 hours to watch them in full before your streaming access expires.

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