FAQs

To redeem a Voucher 10-Pack, have your Voucher code(s) ready and call (877.304.3456) or visit the CIFF Box Office at Playhouse Square’s Ticket Office in the outer lobby of the KeyBank State Theatre during hours of operation. For online ticket orders, enter the Voucher code in the "GIFT CERTIFICATE CODES OR VIRTUAL VOUCHER CODE” field on the payment page of the checkout process.The Voucher code can be applied to multiple tickets all in one order or across multiple orders, until the 10 credits are redeemed in full. You will see the redemption reflected in the cart summary at the top of the page as well as the order total at the bottom of the page. Orders containing only tickets that have been redeemed entirely by a Voucher code will not incur the $2 processing fee per ticket order.

Please note:

• You cannot purchase and redeem a Voucher 10-Pack within the same order. You must first place the order for the Voucher 10-Pack(s) and then place a ticket order or orders, redeeming the Voucher 10-Pack(s) for tickets.
• You cannot enter more than one Voucher code per order and you cannot redeem a Voucher code and a CIFF Gift Certificate code for the same order.
• Orders containing Voucher 10-Pack purchases will incur a $2 processing fee per order. Ticket orders in which all tickets have been redeemed by a Voucher code will not incur the $2 processing fee per ticket order.
• Voucher 10-Packs expire when CIFF46 @ PSQ tickets go off sale at 7:30 PM ET on April 9, 2022. Unused Voucher 10-Packs will not be refunded and cannot be reserved for future use, including streaming tickets for online screenings during CIFF46 Streams (April 10-17, 2022).

• You cannot purchase and redeem a Voucher 10-pack within the same order. You must first place the order for the Voucher 10-pack(s) and then place a ticket order or orders, redeeming the Voucher 10-Pack(s) for tickets.
• You cannot redeem more than one Voucher code per order and you cannnot redeem a Voucher code and a CIFF Gift Certificate code in the same order.
• CIFF46 Voucher 10-Pack codes expire at 8:00 PM on April 9, 2022 when the in-person festival, CIFF46 @ PSQ,ends.
• Unused CIFF46 Voucher codes are not refundable and cannot be reserved for future use, including for streaming tickets to online screenings during CIFF46 Streams (April 10-17, 2022).

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