FAQs

There are three different levels of CIFF membership, each with specific benefits. ALL membership levels include these benefits:

• 10% off CIFF merchandise;
• 10% off CIFF special events throughout the year;
• Complimentary access to CIFF members-only screening (TBA); and
• Access to member's My Profile on clevelandfilm.org featuring My Order History, My Streaming Access (where streaming access credentials are stored), My Favorites (where members can create a watchlist of CIFF45 Streams films), and My Notes (where members can create and save notes on anything and everything CIFF).

In addition to the benefits listed above, there are numerous benefits unique to each of our three levels of membership that offer discounts and exclusive access to CIFF45 Streams. For more information on CIFF membership levels, benefits, and pricing please visit our Membership page.

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Benefits such as discounts on, and advance access to, CIFF45 Streams tickets and Virtual Vouchers Packs are not applicable to members at the Binge Watcher or Super Streamer levels because their passholder credentials already grants them access to all CIFF45 Streams films (with the exception of Opening Night, which requires an additional purchase by Binge Watcher members).

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Virtual Viewer members are ticketholder members, entitled to discounts onnand advance access to CIFF45 Streams tickets, as well as discounts on Virtual Voucher 10-packs, merchandise, and special events during CIFF45 Streams and throughout the year.

Binge Watch members are one of two passholder levels available for CIFF45 Streams. With the exception of CIFF45 Opening Night, which requires an additional purchase, Binge Watchers will have passholder access to stream all CIFF45 Streams films (distributor restrictions apply, see here for more information).

Super Streamer members also have passholder access to all films in the CIFF45 Streams program (distributor restrictions apply, see here for more information) as well as complimentary access to special events during CIFF45 Streams, including Opening Night. Super Streamer members will enjoy the additional benefits of a CIFF Swag Box (filled with CIFF goodies and merchandise to bring the Festival home), a Culinary Occasions dinner delivery for two (details to follow), and special donor recognition on clevelandfilm.org.

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If you have never been a CIFF member before:

1. Click the white STORE header located in the main navigation on clevelandfilm.org.

2. Review the benefits of the different membership levels and click JOIN under the desired membership level.

3. A box will appear with blank fields where you can enter the member's contact information and click Add to Cart. Please note: Member account access and streaming access are associated with the member’s email address on file. All members will use their email address to log into the CIFF website. Streaming access credentials for Binge Watcher and Super Streamer members (available from April 7-20, 2021) will be sent to the member’s email address on file.

4. A pop-up box will appear to confirm you have added items to your cart. You can also access your cart through the shopping cart icon at the top right of the web page.

5. If you are done adding items to your cart, click go to cart on the pop-up box or click the shopping cart icon at the top right of the web page.

6. Review the order information to make sure it is correct, and then click CHECKOUT NOW.

7. Enter your billing information and shipping information and click CONTINUE.

8. Enter your payment information and hit PLACE ORDER.

If you are a current or lapsed CIFF member, click here for instructions on how to renew your CIFF membership.

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Whether you are a current or lapsed CIFF member, you must log into your CIFF membership account on clevelandfilm.org in order to renew your membership. For instructions on how to log into your account, visit here.

Once logged into your membership account:

1. Either click on the red RENEW text at the top of the page or click the white STORE header located in the main navigation on clevelandfilm.org.

2. Review the benefits of the different membership levels and click RENEW under the desired membership level.

3. A box will appear with your member contact information. You can edit this information at this time, or if it is correct, then click Add to Cart.

• Please note: Member account access and streaming access are associated with the member’s email address on file. All members will use their email address to log into the CIFF website. Streaming access credentials for Binge Watcher and Super Streamer members (available from April 7-20, 2021) will be sent to the member’s email address on file.

4. A pop-up box will appear to confirm you have added items to your cart. You can also access your cart through the shopping cart icon at the top right of the web page.

5. If you are done adding items to your cart, click go to cart on the pop-up box or click the shopping cart icon at the top right of the web page.

6. Review the order information to make sure it is correct, and then click CHECKOUT NOW.

7. Enter your billing information and shipping information and click CONTINUE.

8. Enter your payment information and hit PLACE ORDER.

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Give the gift of film by purchasing the film fan in your life a CIFF membership or gift certificate!

CIFF members enjoy exclusive benefits and access to CIFF45 Streams.

Gift certificates can be redeemed toward anything CIFF sells, from memberships, tickets, virtual voucher packs, to merchandise. The value of the gift certificate never expires, so the recipient can choose when and how they want to redeem, including across multiple orders made at different times.

Whether or not to purchase a gift membership or gift certificate depends on the purchaser and the recipient. If buying a gift membership, here are some things to consider:

• Recipient member will be notified upon purchase:
  • Members will be automatically notified of your gift upon purchase. If you would like the recipient member to be notified at a specific time, please delay your gift membership purchase until that time.
• You will need the member’s full contact information:
  • Streaming access to CIFF45 Streams is delivered via email to the member's email on file, so it is paramount to have the correct email address for our members.
  • CIFF members are frequently contacted via additional mailings and emails and are uniquely identified and gain access to membership benefits through their CIFF website login (their email address) and password (of your or their choosing). If you do not have the recipient member's full contact information or are unsure if they are a current CIFF member, we suggest purchasing a gift certificate instead.
• If the recipient is a pre-existing CIFF member:
  • If the membership is a renewal of a current membership, unless you have the member's current login and password, we suggest purchasing a gift certificate instead; otherwise there is a chance the recipient will have duplicate memberships in our system.
  • You can purchase a gift membership by selecting the "Gift" option from our Membership page. Please be sure you have their complete and accurate contact information when filling out the order form.
  • If they have expressed interest in the Festival, a gift membership makes an ideal gift.
  • If you are unsure of their availability during the Festival, we suggest purchasing a gift certificate (the value of which never expires!) that can be exchanged for CIFF memberships, tickets, merchandise, and other special event tickets.
• If the recipient is new to the Festival:
• You can purchase them a gift membership by selecting the "Gift" option from our Membership page. Please be sure you have their complete and accurate contact information when filling out the order form.
• If they have expressed interest in the Festival, a gift membership makes an ideal gift.
• If you are unsure of their availability during the Festival, we suggest purchasing a gift certificate (the value of which never expires!) that can be exchanged for CIFF memberships, tickets, merchandise, and other special event tickets.

To purchase a gift membership, please refer to "How do I purchase a gift membership?"

To purchase a gift certificate, please refer to "How do I purchase a gift certificate?"

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If you would like to purchase a gift membership, you can do so on our Membership page by selecting the "Gift" option from the Membership Chart.

• It is important to provide the member's full contact information. If you do not have their full contact information, we suggest purchasing a gift certificate instead. CIFF members are frequently contacted via mailings and emails and are uniquely identified with and gain access to membership benefits through their CIFF website login (their email address) and password (of your or their choosing).
• It is also important to note if the gift membership is a renewal of a current membership, unless you have the member's current login and password, we suggest purchasing a gift certificate instead; otherwise there is a chance the recipient will have duplicate memberships in our system.

To purchase a gift membership through the website, follow these steps:

1. Click the white JOIN tab located at the top right of the home page.

2. Review the benefits of the different membership levels and click gift under the desired membership level.

3. Then select who you would like the initial membership materials to be mailed to: the Member or the Purchaser. Please provide the member's full contact information. The member will not be initially contacted unless requested in the shipping fields of the order. A receipt notification of the order will only be sent to the billing email address and the shipping email address. Initial membership materials will be sent to the shipping address provided.

4. Enter the member contact information and click Add to Cart. A pop-up box will appear to confirm you have added items to your cart. You can also access your cart through the shopping cart icon at the top right of the web page.

5. If you are done adding items to your cart, click go to cart on the pop-up box or click the shopping cart icon at the top right of the web page.

6. Review the order information to make sure it is correct, and then click CHECKOUT NOW.

7. Enter your billing information and shipping information and click CONTINUE.

8. Enter your payment information and hit PLACE ORDER.

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Yes! Current students receive a $25 discount off any level of CIFF membership with proof of a valid student ID at the time of purchase. When purchasing a membership, be sure to select the "I am a current student" checkbox and upload a scan or photo of your current student ID.

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Click on LOGIN in the upper right corner of clevelandfilm.org. Enter the email address associated with your membership account and password. Click login.

You will see a "MY ACCOUNT" link at the top right of the page. If you do not see this, you are not logged in. Click on the link to view and/or edit your account information.

If you have forgotten your password, click on "Forgotten password?" to initiate a password reset, which will be sent to the email address associated with your membership account.

Once logged in as a member on clevelandfilm.org, any purchases you make will automatically have the member discounts applied and any members-only access will be available.

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In order to receive membership discounts and access, you need to be logged in as a member on clevelandfilm.org. For instructions on how to log into your CIFF membership account, visit here.

If you are logged into your CIFF membership account on clevelandfilm.org and do not see the discounts applied during checkout, your membership may have lapsed and will need to be renewed before membership access and discounts are applied to your account. For instructions on how to renew your CIFF membership, visit here.

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• Some films in the CIFF45 Streams program may be geo-restricted to viewers in Ohio. Any geo-restrictions on films will be noted with the film’s description.
• Some films in the CIFF45 Streams program may only be available to stream for a limited time. Any limited screening dates and times will be noted with the film’s description.
• All films in the CIFF45 Streams program are limited to a maximum number of available streams. Films are available to stream on a first-come, first-served basis.

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My Favorites is a feature of a member's Profile that allows logged in members to create and save a watchlist of films from the CIFF45 Streams program that they'd like to stream. Members can reference this list when purchasing films on clevelandfilm.org or streaming films on the CIFF Streams platform.

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Your CIFF Membership Welcome Letter along with all other membership correspondence will now be electronic and delivered via email. Please check your inbox, spam, or junk folders for CIFF membership correspondence coming from cfs@clevelandfilm.org.

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Physical Program Guides will not be produced for CIFF45 Streams. The CIFF45 Streams program, schedule, and all information will be available entirely online at clevelandfilm.org.

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CIFF Memberships are annual and only valid for one Festival cycle. The majority of members will be issued a renewal date one year from the time of their membership purchase. However, CIFF Memberships will not be issued for two Festival cycles. As a result, CIFF Memberships purchased in March or April will be issued a renewal date at the end of February for the following year.

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CIFF Memberships are per individual. Memberships and passes cannot be transferred or shared with other individuals. Members in violation of this will have their membership revoked without refund.

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CIFF Memberships are tax deductible to the maximum amount allowed by law unless otherwise noted. CIFF members receive goods and services in exchange for their contribution, the value of which often exceeds their contribution, depending on the level of use. With the exception of members at the Super Streamer level, it is up to the individual to determine the tax deductible value of their contribution based on their level of use.

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